skip to Main Content

Contact: support@1LessChore.com

100% Pickup & Delivery Service for your laundry, dry cleaning & more!   Check Our Service Areas

                    

Terms & Conditions

The terms “1-Less Chore Dry Cleaning Shirts and More” and “us” or “we” and their derivatives refer to 1LC Acquisitions LLC, a Delaware limited liability company that provides dry cleaning, wash-and-fold laundry and related garment care services under the service marks “1-Less Chore Dry Cleaning Shirts and More” and “1-Less Chore Dry Cleaning Concierge.”

The term “you” and its derivatives refer to any user of the services we provide and any natural or legal person accessing or using our website (www.1lesschore.com) or our mobile application.

The use of our website, mobile app or any of our services is collectively referred to as a “Use” and is subject to and only allowed upon the following terms and conditions.  By engaging in any Use, whether or not you register for such Use, you agree to these terms and conditions.

You should review these terms and conditions as published on our website before any Use and before providing us with any information.  We reserve the right to modify these terms and conditions by republishing these terms and conditions, as modified, on our website.  You agree that the terms and conditions published on our website at the time of your Use shall govern our obligation with respect to such Use. Your continued Use after such notice or posting constitutes your consent to be bound by these terms and conditions. You affirm that you will review these terms and conditions periodically and before each Use, so that you are aware of any and all modifications.

Privacy Policy

You may not create a link to our website from another website or document without our prior written consent.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

All risk associated with your use of any information or materials on this website is entirely assumed by you.  You acknowledge that we make no warranty whatsoever with respect to such information and materials.  You waive any liability which might otherwise be found on our part in law or in equity in such respect. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Reproduction of materials contained in this website; such as design, layout, look, appearance and graphics, is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. Except as otherwise indicated, all trademarks, service marks, trade dress and trade names are proprietary to us.

You acknowledge that the information and materials provided on this website may contain inaccuracies or errors and you explicitly waive any liability for such inaccuracies or errors to the fullest extent permitted by law.

Customer Agreement & Terms of Use

In order to use the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 18 years of age to obtain an Account. Account registration requires you to submit to 1-Less Chore Dry Cleaning Shirts and More certain personal information, such as your name, address and mobile phone number, as well as at least one valid credit card. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired credit card on file, may result in your inability to access and use the Services or delays in the Services. You are responsible for all activity that occurs under your Account, and, as such, you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by 1-Less Chore Dry Cleaning Shirts and More in writing, you may only possess one Account.

By creating an Account, you agree that 1-Less Chore Dry Cleaning Shirts and More may send you text messages (SMS) as part of the normal business operation of your use of the Services. You may opt-out of receiving SMS from 1-Less Chore Dry Cleaning Shirts and More at any time by logging to your profile or contacting our support team. You acknowledge that opting out of receiving SMS may impact your use of the Services.

By using the Services, you are at risk at all times for the loss or damage of your personal property. You agree any claims and reimbursements will be made in accordance with these terms and conditions.

Dry Cleaning

For any order including dry-clean items, it is your responsibility to ensure those items are physically placed in a dedicated dry cleaning bag (separated from any wash and fold items). Failure to do so might cause dry-clean garments to be laundered and damaged in the process. While our washing team does its best to identify such items and sort them, 1-Less Chore Dry Cleaning Shirts and More assumes no responsibility for dry-clean items co-mingled with wash and fold items or placed other than in a 1 Less Chore Dry Cleaning Shirts and More dry-clean bag.

At 1-Less Chore Dry Cleaning Shirts and More, we use the utmost care in processing articles entrusted to us. Through our years of experience and extensive knowledge, we use processes, which we believe are best suited to the nature and condition of each individual article. Inevitably, however, damage may occur. You acknowledge that we assume no responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyl, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.

You further acknowledge that 1-Less Chore Dry Cleaning Shirts and More assumes no risk with respect to garments with inherent manufacturer defects or mislabeling of cleaning procedure.

Although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, 1-Less Chore Dry Cleaning Shirts and More is not responsible for any of such missing items.

Wash & Fold Policy

1-Less Chore Dry Cleaning Shirts and More does all laundry in state-of-the-art commercial-grade washing machines and therefore does not take “Hand washing” instructions. Items requiring “hand washing” must be clearly separated and labeled by the customer and they will be washed using a “gentle cycle”. 1-Less Chore Dry Cleaning Shirts and More denies any responsibility if the garments are damaged in the process, given the delicate nature of such garments.

All prices on the website or mobile application are estimates based on the weight you enter and may be subject to change based upon 1-Less Chore Dry Cleaning Shirts and More policy or accurate weight measurements. Should an order include “air dry” or “low dry” items, it is the customer’s responsibility to (i) physically place such items in a dedicated bag (separated from the regular laundry); (ii) select the “low dry/air dry” option in the shopping cart when placing the order; and (iii) make reference in the commentary section as to which bag contains the “low dry” garments. Failure to do so might cause such garments to get dried on standard high temperature and get damaged in the process. While our washing team does its best to identify such items and sort them, 1-Less Chore Dry Cleaning Shirts and More will not be held responsible.

Damage and Loss

Every measure is taken to ensure that items placed in our care are returned with no diminishment to the condition in which we received them.  In the rare instance that items are missing or damaged, you must submit a claim to us within 48 hours from the time of pick up or delivery of the order that originally included such item, along with a receipt or proof of purchase and the delivery ticket.

Lost Item Policy

Reimbursement for lost or damaged items for which we are responsible will be issued in accordance to the appraised value of each item following the International Fair Claims Guide for Consumer Textile Products as published by the International Fabricare Institute, provided that reimbursement shall not exceed more than ten times (10x) our charge for cleaning the item.  Reimbursement will be paid as a credit to your account against charges for future Services.

Reimbursement for lost items requires that a detailed list of each item be provided by you with the order at the time of pick up. The list must include the brand, item style, color and size of each individual item in the order. If no list is provided at the time of pick up, 1-Less Chore Dry Cleaning Shirts and More is not responsible for any lost items and NO REIMBURSEMENT will issue.

According to Pennsylvania law, we cannot hold unclaimed garments for more than 3 months. Beyond this period, unclaimed garments will be donated to charitable organizations and all claims on your part will be considered waived by you as evidenced by your failure to make a claim for such garment(s).

 

9/2019

Back To Top