The following section addresses damaged and or lost garments.
Although rare, damages or loss can occur to any garment(s). 1-Less Chore resolves all damage or loss claims using the IFI (International fair claims guide) as seen below. This is the only fair way to resolve any problem should one occur. In additon, you must present the original purchase receipt(s) for any garment(s) that you claim have been damaged or lost, as well as the original dry cleaning tag attached to your order.
Credit card receipts or internet websites that show the current retail prices are unacceptable documentation for determining what you as a consumer actually paid for the garment. Those are not accepted as valid purchase receipts and do not address the real cost of a garment in question. You must return the garment (damage) to us for thorough inspection and should a decision be made that the claim is valid the garment then becomes our property once a settlement has been made.
You have seven (7) days to make any claims in writing from the date of delivery with NO exceptions. All claims are to be made in writing directly to management of the company 1LC Acquisitions DBA, 1 Less Chore Dry Cleaning, Shirts and More. Text messages and or emails are not considered in writing, however a letter postmarked within the seven (7) day time period of your delivery is considered as proper notification. Delivery is determind by your schedule excluding holidays. Effective 2017, please see our ORDERS section on any claims where barcoding has been opted-out.
Lost or Missing Garments:
It is your responsibility as a consumer to check every order for accuracy. If 1-Less Chore delivers a partial order for whatever reason we will attach a “missing garment tag to your packaging.”As a company we spend considerable time confirming outgoing orders contain all the garments noted on your invoice.
As hard as we try there is a possibility that a garment(s) comes up missing and or lost. The company; 1LC Acquisitions DBA, 1-Less Chore Dry Cleaning, Shirts and More will make considerable effort to locate your garment(s) through various processes. As a company we require 30 days from the date of your written notification to locate your garment(s) before consideration of any reimbursement is discussed. Reimbursement or credit to your account is based on your original cost as determined by a valid copy of your original sales receipt as well as the IFI fair claims guide below. 1-Less Chore will not accept any other form of proof of purchase since the actual cost of your garment cannot be determined. In todays retail environment including outlet stores, sales, internet and in-house sales an actual sales price is virtually impossible to be accurately determined. In any event whereas an actual receipt is not available we will make a best effort to find the retail price with you being “credited only” on your account at a maximum of 50% of the original value up to a maximum of $50/item and $200/occurrence. There are no exceptions to this policy. See Below:
1LC Acquisitions, DBA (“1 Less Chore Dry Cleaning, Shirts & More”) shall not be held liable for loss of items found in the pockets of garments sent for cleaning. 1LC Acquisitions DBA “1 Less Chore Dry Cleaning, Shirts & More” shall have the right to refuse to clean any garment for any reason, but shall refund any fees charged for the cleaning of that garment. In the event that Customer’s garment or garments are damaged or lost 1LC Acquisitions, DBA “1 Less Chore Dry Cleaning, Shirts & More” shall not be required to pay more than the following rates to reimburse or credit Customer for any garment(s) loss or damage:
- $50/occurrence per order and $200/per occurrence
Before 1LC Acquisitions, DBA, “1 Less Chore Dry Cleaning, Shirts & More” is required to pay Customer for loss or damage to garment(s), Customer must demonstrate by clear and convincing evidence that the damage or loss was caused by 1 Less Chore Dry Cleaning, Shirts & More”, that “1 Less Chore Dry Cleaning, Shirts & More” was hired to clean the garment(s), and that the damage or loss was not preexisting. If necessary we will send out any garment(s) to a non-biased lab specializing in these matters to determine what caused any supposed damage.